ISO9001 and Lean Six Sigma – Objectives and History
– ISO9001
PROVIDES INFRUSTRUCTURE FOR IMPROVING OPERATIONS AND FOCUSING ON CUSTOMER
NEEDS AND EXPECTATIONS IN ORDER TO IMPROVE THE CUSTOMER’S SATISFACTION
– LEAN SIX SIGMA = LEAN + SIX SIGMA
–LEAN
MINIMIZES/ ELIMINATES WASTE – REDUCES REQUIRED RESOURCES TO CARRY OUT WORK
REDUCTION IN COST
–SIX SIGMA
IMPROVES QUALITY OF PRODUCTS / SERVICES AND REDUCES VARIATION
GREAT REDUCTION IN COST